General Terms & Conditions of Sale
General conditions of sale for the provision of online services to private consumers
Preamble
These general conditions of sale apply to all services provided on the Europconsult International website.
The Europconsult International website is a service of:
- the company Europconsult International
- located in: Paris 8
- URL of the site: https://www.europconsult.com/
- email address: europconsultparis [at] gmail.com
- telephone : +01 45 62 11 24 XNUMX
The customer declares to have read and accepted the general conditions of sale prior to placing the order. The validation of the order therefore implies acceptance of the general conditions of sale.
Article 1 - Content and scope
These general conditions of sale apply as of right to the following services: sale of webinars (videoconferences) on various themes around accounting expertise.
They apply to the exclusion of all other conditions, and in particular those applicable to sales on the internet or through other distribution and marketing channels.
The sale is deemed to have been concluded on the date of acceptance of the order or on immediate purchase by the seller.
Any order or immediate purchase implies unreserved acceptance of these general conditions of sale which prevail over all other conditions, with the exception of those which have been expressly accepted by the seller.
The buyer declares to have taken cognizance of these general conditions of sale and to have accepted them before his immediate purchase or the placing of his order.
Article 2 - Pre-contractual information
Prior to the immediate purchase or the placing of the order and the conclusion of the contract, these general conditions of sale are communicated to the purchaser, who acknowledges having received them.
The following information is sent to the buyer in a clear and understandable manner:
- the essential characteristics of the service;
- the price of the service or the method of calculating the price and, if applicable, all additional costs of transport, delivery or postage and all other possible costs;
- the date or deadline at which the service provider undertakes to perform the service, regardless of its price, and any other contractual condition;
- information relating to the identity of the service provider, its postal, telephone and electronic contact details, and its activities;
- the methods provided for handling complaints;
- the duration of the contract, when it is concluded for a fixed term, or the conditions for its termination in the event of a contract of indefinite duration;
- with regard to digital content any relevant interoperability of this content with certain hardware or software of which the trader is or should reasonably be aware.
The service provider must also communicate to the purchaser, or make available to him, the following information:
- legal status and form, contact details allowing rapid contact and direct communication with him;
- where applicable, the registration number in the trade and companies register or in the trades directory;
- for activities subject to an authorization regime, the name and address of the authority which issued it;
- for the service provider subject to value added tax and identified by an individual number in application of article 286 ter of the general tax code, its individual identification number;
- for the service provider who is a member of a regulated profession, his professional title, the EU Member State in which it was granted as well as the name of the order or professional body with which he is registered;
- any financial guarantee or professional liability insurance taken out by him, the contact details of the insurer or the guarantor as well as the geographical coverage of the contract or commitment.
Article 3 - Order
By order, it is necessary to understand any order relating to the services appearing on the prices of the salesman, and accepted by him, accompanied by the payment of the deposit possibly envisaged on the order form.
Any order, to be valid, must be established on the seller's order forms, available to customers in its stores.
Any order received by the seller is deemed to be firm and final.
It entails full adherence and acceptance of these general conditions of sale and obligation to pay for the products ordered.
The buyer has a right of withdrawal of 14 days from the conclusion of the contract, except as provided for in article L.211-28 of the Consumer Code.
Article 4 - Quotation
For the services giving rise to the establishment of a preliminary estimate, the sale will be considered as final only after establishment of an estimate by the service provider and sending to the purchaser of the confirmation of the acceptance of the order.
The quotes drawn up by the service provider are valid for 15 days.
Article 5 - Performance of the service and termination of the contract
Unless expressly specific conditions specific to the sale, the performance of the service will be carried out within 1 working day from the receipt by the seller of an order in good and due form.
In the event that the seller fails to fulfill his obligation to perform on the date or at the end of the period provided for above, or, failing that, no later than 30 days after the conclusion of the contract, the buyer may terminate the contract. , under the conditions of Articles L. 216-2 and L. 216-3 and L. 216-4 of the Consumer Code, by registered letter with acknowledgment of receipt or in writing on another durable medium, if , after having ordered, under the same terms, the professional to provide the service within a reasonable additional time, the latter has not performed within this time.
The contract is considered terminated upon receipt by the professional of the letter or writing informing him of this resolution, unless the professional has performed in the meantime.
However, the buyer can immediately terminate the contract when the professional refuses to provide the service or when he does not fulfill his obligation to provide the service on the scheduled date, if this date or this deadline constitutes a condition for the buyer. essential of the contract. This essential condition results from the circumstances surrounding the conclusion of the contract or from an express request of the consumer before the conclusion of the contract.
The costs and risks associated with this operation are the sole responsibility of the service provider.
Except in cases of force majeure, the deposit paid with the order is automatically acquired and cannot give rise to any reimbursement.
Article 5 bis - Renewal of the contract
Under the terms of Article L. 215-1 of the Consumer Code, literally reproduced:
"For contracts for the provision of services concluded for a fixed period with a tacit renewal clause, the professional service provider informs the consumer in writing, by name letter or dedicated e-mail, at the earliest three months and at the latest one month before the end of the period authorizing the rejection of the renewal, the possibility of not renewing the contract that he has concluded with a tacit renewal clause. This information, delivered in clear and understandable terms, mentions, in an apparent box, the deadline for non-renewal.
When this information has not been sent to him in accordance with the provisions of the first paragraph, the consumer may terminate the contract free of charge, at any time from the date of renewal. Advances made after the last renewal date or, in the case of open-ended contracts, after the date of conversion of the initial fixed-term contract, are in this case reimbursed within thirty days from the date of termination. , after deduction of the sums corresponding, up to this, to the execution of the contract. The provisions of this article apply without prejudice to those which legally subject certain contracts to specific rules with regard to consumer information ”.
Article 6 - Withdrawal period and reimbursement
The Consumer has a right of withdrawal of 14 days from the placing of the Order, except
for the products mentioned in article L221-28 of the Consumer Code as reproduced below:
"The right of withdrawal cannot be exercised for contracts:
1 ° The provision of services fully executed before the end of the withdrawal period and whose execution has
started after the express prior consent of the consumer and express waiver of his right of withdrawal;
2 ° The supply of goods or services, the price of which depends on fluctuations on the financial market beyond the
control of the professional and likely to occur during the withdrawal period;
3 ° Supply of goods made according to the consumer's specifications or clearly personalized;
4 ° Supply of goods liable to deteriorate or expire quickly;
5 ° The supply of goods which have been unsealed by the consumer after delivery and which cannot be
returned for reasons of hygiene or health protection;
6 ° The supply of goods which, after having been delivered and by their nature, are inseparably mixed
with other articles;
7 ° The supply of alcoholic beverages the delivery of which is deferred beyond thirty days and the value of which
agreed at the conclusion of the contract depends on fluctuations in the market beyond the control of the trader
;
8 ° Maintenance or repair work to be carried out urgently at the consumer's home and expressly
requested by him, within the limit of spare parts and work strictly necessary to meet
the urgency;
9 ° The supply of audio or video recordings or computer software when they have been unsealed by the
consumer after delivery;
10 ° Supply of a newspaper, periodical or magazine, except for subscription contracts to these
publications;
11 ° Concluded at a public auction;
12 ° Provision of accommodation services, other than residential accommodation, transport services of
goods, car rentals, catering or leisure activities that are to be provided on a date or
fixed period;
13 ° The supply of digital content not supplied on a tangible medium, the execution of which began after
express prior consent of the consumer and express waiver of his right of withdrawal. "
To exercise this right of withdrawal, the Consumer sends a declaration of withdrawal to europconsultparis [at] gmail.com.
He will be reimbursed for all fees paid for the provision of services within 14 days of taking the
knowledge by the Company of its declaration of withdrawal. The refund will be made by the same means of
payment than that used for purchase.
However, if the provision of services has already started on the date of becoming aware of the withdrawal
by the Company, the value corresponding to the service already provided will be deducted from the reimbursement.
The latter will be operated by the same means of payment as for the purchase.
Article 7 - Price
The prices are firm and final. Unless express specific conditions specific to the sale, the prices of the services provided are those appearing in the price catalog on the day of the order.
They are expressed in legal tender and stipulated all taxes included.
Article 8 - Payment
Unless otherwise expressly provided for in the special conditions, payment of the price is made in cash when ordering. No order can be taken into account in the absence of full payment by this date.
Payments made by the buyer will only be considered final after actual receipt of the sums due by the service provider.
An invoice will be given to the buyer on request.
Article 9 - Guarantees - General
9-1 Legal guarantee of conformity
Europconsult International guarantees the conformity of the goods sold with the contract, allowing the buyer to make a request under the legal guarantee of conformity provided for in Articles L. 217-4 et seq. Of the Consumer Code.
In the event of implementation of the legal guarantee of conformity, it is recalled that:
- the buyer has a period of 2 years from the delivery of the goods to act;
- the buyer can choose between repairing or replacing the goods, subject to the cost conditions provided for in Article L. 217-17 of the Consumer Code;
- the buyer does not have to provide proof of the non-conformity of the good during the 24 months in the case of new goods (6 months in the case of second-hand goods), following the delivery of the good.
9-2 Legal warranty against hidden defects
In accordance with Articles 1641 et seq. Of the Civil Code, Europconsult International guarantees hidden defects that may affect the goods sold. It will be up to the buyer to prove that the defects existed in the sale of the good and are likely to render the good unfit for the use for which it is intended. This guarantee must be implemented within two years from the discovery of the defect.
The buyer can choose between canceling the sale or reducing the price in accordance with Article 1644 of the Civil Code.
Article 10 - Intellectual property
All technical documents, products, drawings, photographs given to buyers remain the exclusive property of Europconsult International, the sole holder of the intellectual property rights on these documents, and must be returned to it at its request.
Client buyers undertake not to make any use of these documents, which may infringe the industrial or intellectual property rights of the supplier and undertake not to disclose them to any third party.
Article 11 - Competent court
All disputes to which the purchase and sale transactions concluded in application of these general conditions of sale could give rise, concerning their validity, interpretation, execution, termination, consequences and consequences and which would not have could be resolved amicably between the seller and the customer, will be submitted to the competent courts under the conditions of common law.
For the definition of the competent jurisdiction, the seller elects domicile in Paris.
Article 12 - Language of the contract
These general conditions of sale are written in French. In the event that they are translated into one or more foreign languages, only the French text will prevail in the event of a dispute.
Article 13 - Applicable Law
These general conditions are subject to the application of French law.
This is the case for the substantive rules as for the rules of form. In the event of a dispute or claim, the buyer will first contact the seller to obtain an amicable solution.
Article 14 - Protection of personal data
Data collected:
The personal data collected on this site are as follows:
- purchase of a webinar or blog registration: when registering the user, name; first name ; email address; Payment information
- payment : as part of the payment for the products and services offered on the website, it records financial data relating to the user's bank account or credit card;
- communication: when the website is used to communicate with other members, the data concerning the user's communications are temporarily stored;
- Cookies : cookies are used as part of the use of the site. The user has the option of deactivating cookies from their browser settings.
Use of personal data
The personal data collected from users is intended to provide the services of the website, to improve them and to maintain a secure environment. More specifically, the uses are as follows:
- access and use of the website by the user;
- management of the operation and optimization of the website;
- organization of the conditions of use of the Payment Services;
- verification, identification and authentication of data transmitted by the user;
- offering the user the possibility of communicating with other users of the website;
- implementation of user assistance;
- personalization of services by displaying advertisements based on the user's browsing history, according to their preferences;
- prevention and detection of fraud, malware (malicious software) and management of security incidents;
- management of any disputes with users;
- sending of commercial and advertising information, according to user preferences.
Sharing of personal data with third parties
Personal data may be shared with third-party companies in the following cases:
- when the user uses the payment services, for the implementation of these services, the website is in contact with third-party banking and financial companies with which it has entered into contracts;
- when the user publishes publicly accessible information in the free comment areas of the website;
- when the user authorizes the website of a third party to access his data;
- when the website uses the services of providers to provide user support, advertising and payment services. These service providers have limited access to user data, as part of the performance of these services, and have a contractual obligation to use them in accordance with the provisions of the applicable data protection regulations. staff ;
- if required by law, the website may transmit data to respond to complaints made against the website and comply with administrative and legal procedures;
- if the website is involved in a merger, acquisition, transfer of assets or bankruptcy proceedings, it may be required to transfer or share all or part of its assets, including personal data. In this case, users would be informed, before personal data is transferred to a third party.
Security and confidentiality
The website implements organizational, technical, software and physical digital security measures to protect personal data against alteration, destruction and unauthorized access. However, it should be noted that the internet is not a completely secure environment and the website cannot guarantee the security of the transmission or storage of information on the internet.
Implementation of user rights
In application of the regulations applicable to personal data, users have the rights mentioned below, which they can exercise by making their request at the following address: europconsultparis [at] gmail.com
- The right of access: they can exercise their right of access, to know the personal data concerning them. In this case, before the implementation of this right, the website may request proof of the user's identity in order to verify its accuracy.
- The right of rectification: if the personal data held by the website are inaccurate, they may request the updating of the information.
- The right to erase data: users can request the erasure of their personal data, in accordance with applicable data protection laws.
- The right to limit processing: users can ask the website to limit the processing of personal data in accordance with the assumptions provided for by the GDPR.
- The right to object to data processing: users can object to their data being processed in accordance with the assumptions provided for by the GDPR.
- The right to portability: they can request that the website provide them with the personal data provided to them in order to transmit them to a new website.
Evolution of this clause
The website reserves the right to make any modification to this clause relating to the protection of personal data at any time. If a modification is made to this personal data protection clause, the website undertakes to publish the new version on its website. The website will also inform users of the modification by e-mail, at least 15 days before the effective date. If the user does not agree with the terms of the new wording of the personal data protection clause, he has the option of deleting his account.
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